Every care gap on your HEDIS report is a patient nobody had time to call. SanseraEngage™ is an AI outreach agent that works your entire panel — calling, texting, and messaging in 25+ languages — to close gaps, schedule the visits that matter, and keep patients connected to care between appointments. Proactive, personalized, and relentless in a way no short-staffed outreach team can be.
Colorectal screening gap closure
Annual Wellness Visit scheduling
Medicaid redetermination support — in Spanish
Post-discharge check-in
SanseraEngage reads your quality gaps — HEDIS, MIPS, UDS, Medicare Stars — straight from the Sansera data platform, prioritizes patients by clinical urgency and measure impact, and runs multi-touch campaigns to close them: A1C testing, breast and colorectal cancer screening, immunizations, well-child visits, blood pressure follow-ups. Each patient gets the right channel (their history shows what they respond to), the right language, the right literacy level, and a concrete next step — a booked appointment, a mailed FIT kit, a lab order teed up — not just a reminder.
What changes: 15–25% improvement in gap-closure rates, quality dollars captured instead of forfeited, and your quality director stops running mail-merge campaigns in March.
AWVs are the front door to everything — care planning, risk documentation, CCM/APCM enrollment — and most eligible Medicare patients never get one. Engage identifies who's due, calls with provider-matched availability, explains that the visit costs the patient nothing, and books it. The same motion drives IPPE visits, chronic-condition follow-ups, and the recall lists that age in every EHR.
For safety-net providers, coverage churn is a quiet catastrophe — patients lose Medicaid for paperwork reasons and vanish from care. Engage identifies patients approaching redetermination, reaches them in their language, explains what's needed, and connects them to enrollment assistance — protecting continuity of care and your revenue base at the same time.
Engage runs the 48-hour / 7-day / 30-day post-discharge cadence for medical admissions: medication reconciliation prompts, symptom screening with escalation rules, PCP follow-up scheduling, and barrier-solving for the patient who can't get to the pharmacy or the appointment. (Surgical post-op protocols live with SanseraAccess; the two agents hand off cleanly because they share one platform and one patient record.)
Care gaps are often life gaps. Engage screens for food, housing, transportation, and utility needs conversationally, and connects patients to 211 networks and community-based organizations — with the screening results documented for your UDS and health-equity reporting.
Reminders broadcast; Engage converses. It knows why it's calling, answers questions, solves barriers, books the appointment, and documents the outcome — then learns which channel and framing work for each patient. A reminder system's job ends at delivery; Engage's job ends at closure.
From your own data — the Sansera platform computes HEDIS/MIPS/UDS measures continuously from EHR and claims feeds, so campaigns run off live gaps, not last quarter's payer file. Payer gap lists can be ingested too.
Completely. Campaign scripts, escalation rules, contact frequency caps, and quiet hours are yours to set. Every conversation is recorded, transcribed, and reviewable.
It is part of it. Engage handles the enrollment outreach and re-engagement that keep SanseraCCM360™ panels full — one platform, one patient record, no vendor seams.
Opt-outs are honored instantly across all channels and documented. Respecting the no is part of earning the yes from everyone else.
SanseraAccess™ answers what comes in; SanseraEngage™ goes out and gets what your panel needs. They share one patient record, one language engine, one escalation framework, and one audit trail — and they feed the same platform that runs your care-management programs and quality reporting. That's the difference between hiring two point solutions and adding an AI workforce.
Thirty minutes. Bring your call volume, your no-show rate, and your worst quality measure — we'll show you what the agents would do about them, on your patient mix and your EHR.
Someone from the Sansera team will reach out within one business day with a custom demo agenda built around your patient mix.